Poor Customer Service Cost Companies $83 Billion Annually

Tue, 20 Jul 2010 21:29:40 GMT

John Moore writes "...Combine this with the fact that more than 80% of consumers use recommendations from friends or family in the decision-making process and it is easy to understand...$83 billion, that is a number that should catch your eye. As you look at where you are making cuts in your organization weigh the short-term and long-term impact of these cuts. If you do not, you’re going to end up being one of those companies..." more